Refund policy

Return & Refund Policy

Thank you for shopping with Pet Plus Love! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn or unused, with tags
Be in the original packaging
Include the receipt or proof of purchase

To start a return, contact us at petpluslove@gmail.com.
Once your return is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to:
Pet Plus Love
2360 John F. Kennedy Blvd
Jersey City, NJ 07304

Damages and Issues

Please inspect your order as soon as you receive it.
If your item is defective, damaged, or incorrect, contact us immediately at petpluslove@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, or plants)
Custom or personalized products
Personal care items (e.g., beauty or hygiene products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you’re unsure whether your item qualifies, please reach out to us at petpluslove@gmail.com.

Exchanges

The fastest way to get the item you want is to return your current item and, once your return is accepted, make a new purchase for the replacement.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days—for any reason and without justification.
Items must still meet the standard return eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at petpluslove@gmail.com.

Contact Us

For any return or refund inquiries, reach out anytime at:
📧 petpluslove@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at petpluslove@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question petpluslove@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at petpawsluv@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.